There are now over 44 million people working from home and away from an office. With this change, work from home teleservices have revolutionized the telecommunication industry.

There are those who claim that work from home teleservices have greater and clearer advantages than traditional bricks-and-mortar call centers, because work from home teleservices offer higher and more consistent service levels and a larger pool of agent skills and talent.

In addition, companies who run distributed networks of remote and work from home teleservice agents claim that the overall cost per agent is much lower than that of a call center.

Work from Home Teleservices – Survey Talks

In a recent survey conducted in January 2002 by CallCenterCareers.com, about 504 call center professionals were asked to determine their call center experience. 30.4% stated that their call centers allowed work from home teleservices and remote networks and said they were successful in this venture. Only 7.1% said that work from home teleservices had poor results for the call center.

Out of the 504 call center professionals, 9.1% stated their call center was going to allow work at home teleservices for their agents within the next year. However, 53.4% voted said their call center wouldn't allow work from home teleservice anytime soon.

"While potential benefits of telecommuting have always been compelling, many initiatives launched in the early to mid 1990s did not get much beyond the trial stage," according to Brad Cleveland, President of Incoming Calls Management Institute (ICMI).

He further added, "In recent years, the success rate has been much higher, which can be attributed to better planning before launch, more disciplined pilot studies, robust security capabilities, lower network costs, and more ‘how to' information. This is an area that deserves consideration."

Work from Home Teleservices Job Requirements

A work from home teleservices job requires little to no previous experience. At most, the highest educational attainment would be high school level but this category is negotiable.

What you'll most likely need in order to do well at a work from home teleservices job is a very clear speaking voice, good communication skills and a quiet work environment.

A clear speaking voice means a voice that carries well on the phone. Work from home teleservices will probably be done through telephone wires so you'll need to be heard and understood clearly by the person on the other line.

Having good communication skills is closely related to voice, although communication which means being able to clearly express your ideas to the other person. You need both of these skills in order to do well in a work from home teleservices job.

As for the work environment, it's obviously a must for anyone who spends his or her time on the phone to keep the background as quiet as possible in order to prevent any unnecessary noise from carrying over the line. Noise can be distracting for you and the person you're speaking to.

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