Anyone who uses computers and the Internet for their business will sometimes feel as if they're drowning in a sea of nonsense.

Computer-related terminology tends to be a language of its own, and while you don't have to know all of it, there are several important but confusing words and phrases you're going to come across sooner or later and you should know what they mean.

So here's a quick primer:

Bandwidth: Bandwidth is the amount of data your website can send each second, as well as the amount of data a visitor to your website can receive. If either one doesn't have enough bandwidth, then the website download slowly. For this reason, you should choose a host that provides lots of bandwidth. You should also design and test your site to make sure it doesn't take too long to download on slower connections.

Browser: A browser is the software (see below) visitors to your website use to view it on their computer. The most popular browser is Microsoft's Internet Explorer, which comes with Windows, but there are several others including Netscape, Mozilla, Firefox and Opera.

Cookie: Cookies are small data files your site can save on the computer of someone who visits a site that allows it to remember who they are if they ever return. You'll find that any problems people have in ordering from you will almost inevitably be related to cookies — they'll probably need to have them turned on in order to properly complete the transaction.

Download: Transferring data from a website to a computer.

Favorite: A favorite is a website URL a user has stored in their browser to visit again, by choosing 'Add to Favorites' in their browser's menu. Same idea as a Book Mark.

FTP: File Transfer Protocol. This is a common method of uploading (see below) files to your website.

Javascript: A common language for writing 'scripts' on websites, which are small programs that make the site more interactive. Javascripts can be another common cause of problems for visitors.

JPEG: Joint Photographic Experts Group. This is the name of the most popular format for pictures on the web, and is named after the group who came design this standard. If you want to put pictures on your website, you will usually save them as JPEGs.

Hardware: Hardware is computer equipment that physically exists — the opposite of software.

Hosting: If you've got a website out there on the Internet somewhere, then you'll be paying someone to host your site. This is the service of hosting computers that allow your site to be available on the Internet for people to see.

HTML: HyperText Markup Language. This is a kind of code used to indicate how web pages should be displayed, using a system of small 'tags'. The 'b' tag, for example, causes text to appear in bold, and the 'img' tag displays a picture.

Hyperlink: A hyperlink is text on a website that can be clicked in order to move to another site, or another page on the same site. For example, if clicking your email address on your website allows someone to email you, then your email address is a hyperlink.

Programming: This is when the computer is given instructions to tell it what to do, using one of many 'programming languages'. Programming languages for the web include PHP and Perl and many others.

Server: The server is where your website is stored with your hosting company, and it's the server people are connecting to when they visit the site. If someone tells you, for example, that your server is 'down', it means your website is inaccessible. The server actually refers to both the hardware and software of this system.

Software: Programs that run on the computer, or that make your website work. Microsoft Word is software, for example, as is Apache (the most popular web server software). Software is, of course, the opposite to hardware.

Spider: Don't be scared if a spider visits your website! Spiders are simply programs used by search engines to scan your site and help them decide where it should appear when people search. It's a very good thing for your site to be visited by spiders, because this will mean you should start appearing in search engines, which will help you get regular visitors.

Upload: Uploading is when you transfer data from your own computer to your website. For example, you might upload your logo graphic, or an article you've written or your entire website, which can be .html or .php files. This is, of course, the opposite to download.

URL: Uniform Resource Locator. This is just a short way of saying 'web address', which means the http://www address have to type in order to get to a website. Sometimes pronounced as 'Earl'.

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